Terms & Conditions

Hot Tub Hire


When you make a booking, you do so in agreement to the terms & conditions outlined below. If any term in this contract cannot be enforced or agreed, then the hire of equipment will not be supplied.
Any variation of the above terms are by written agreement between “Happy house events” and the hirer and this must be signed by both parties. All equipment remains at all times the property of “Happy house events”
Upon paying your deposit, you are bound by the terms set out in this agreement. Please contact us should you have any queries regarding our Hire Agreement.

The Hirer:

The Hirer (“You/Your”) is the person making a booking with “Happy house events”. The Hirer must be 18 years of age or older and will be expected to follow all terms and conditions detailed herein. The Hirer will accept full liability for all users using all inflatable and associated equipment whilst onsite at the Hirer’s premises.
If you wish to extend your confirmed hire period, you must gain prior authorisation from Happy house events . Please contact us on 07538141853 if you wish to extend the hire period.
Without pre-approved authorisation, the delivery team will arrive at the designated collection time. It is important that the delivery team can begin deflation promptly at the end of your booking time to allow for other same day bookings to go ahead.
Failure to ensure that equipment is vacated and clean and emptied ready to collect past your collection time may result in further charges being applied.


You must pay the hire charges shown in the hire contract. These charges will refer to the dates indicated.
Upon booking of any equipment, a non-refundable booking fee of £50 will be required to secure your booking. This payment will secure your designated hire period. Please refer to cancelations for further information on your non-refundable booking fee.
All outstanding balances will need to be paid prior to set up commencing.
In the event of the equipment being in a dirty unhireable condition or damaged, “Happy house events” reserves the right to hold your deposit to cover any cleaning and/or repair costs, the remaining balance will be refunded to you.
Cleaning fees will become payable if the equipment is collected in an unhireable condition. Our fee for cleaning in-house is £50. If we require specialist cleaning equipment from the equipment manufacturer the full invoice total will become payable by the hirer.
Damage/repair costs will be the sole responsibility of the hirer. These fees will be issued to you on receipt of the manufacturer's quote. Any damage or repair costs will be pursued through our insurance company or small claims court.
A fee of £6 will be payable for each filter that is not returned on collection.

Full details of how to pay and details of any remaining balances will be outlined in all relevant communications sent to you by us.
Any costs incurred by “Happy House events” due to damage, excessive cleaning or non-working parts will be invoiced accordingly.
You will be shown how to maintain the water and keep it clear for pleasant bathing. If you do not follow the instructions and the water becomes dirty which in turn clogs up the heater pump, then we will not be held responsible for the spa cutting out and not working correctly. If we are available, we will come out to fix such issues at a fixed call out cost of £50 to the hirer.


The hirer must be present to take delivery at the agreed time. Where our delivery team arrives at an address/venue and the hirer is not present, they will wait for a period of 15 minutes whilst attempting to make contact using the telephone numbers provided at the time of booking. If the delivery team is unable to make contact with the hirer, they may leave due to other booking commitments. Please ensure your booking time slots are correct in your confirmation.

Please ensure the location where you would like the inflatable and associated items to be set up allows for us to access clearance. It is the hirer’s responsibility to ensure that the setup area is clear, free of litter/rubbish and animal foul. Failure to follow this may result in your booking having to be cancelled. There must be suitable parking for a large van (i.e. legal on-road parking or a car park without height restrictions).

If you require the inflatable to be taken up any steps or steep slopes, please advise us in advance. We may require help.
The hirer authorises Happy house events to enter the hirers home to allow for set up and collection of goods hired. Where the equipment is being hired in a venue or away from the hirers home, the hirer will need to seek authorisation for Happy house events to enter the venue/area and set up/collect any equipment.

Your responsibility when hiring goods General conditions

 You must assist us in the delivery and collection at your location. You must give us clear instructions and take all reasonable steps to ensure the safety of our people. We accept no responsibility for any damage or injuries caused.
The hirer will supply the electricity and water for the equipment in the hire period. You must make sure you have a suitable supply of electricity and it must be in close proximity.

A flat level base is required to sit the hot tub on; this can be slabbed, concrete, blocks, decking or any firm hard standing. We provide a plastic flooring to stop any foreign objects cutting or piercing the tubs or spas. A minimum space of 2x2 meters will be required. You must ensure that there is sufficient access to get the spa into your chosen space, if access is not possible there will, under no circumstances, be any refunds.

The hirer will inspect the equipment with Our team and note and sign for any damage on the equipment. You become responsible for the goods when you receive the hired equipment. Please take extra care to stop sharp objects from being around or in the hot tub and prevent people from jumping in or on the hot tub.

The hirer will not allow anyone under the influence of alcohol or drugs to use the equipment. The hirer will not attempt to or move the equipment from the location that we place it. The hirer will not tamper or adjust any aspect of the equipment mechanics or electrics. You will be responsible for any death, injury, loss or damage caused by the goods being misused while they are hired by you.
You must not sell or in any way give up control of the goods.

You must exercise caution to prevent unauthorised access to the spa. Ensure the spa cover is securely fastened when spa is not in use. There is NO GUARANTEE that the cover, actual lock, or clip tie downs will prevent access to your spa.


You will be supplied with a care pack at set up. This will include but not limited to – Multi-Purpose Chlorine Tablets
Floating Chlorine dispenser

Spa Filter(s)
Filter Net
Child Lock Key
We will administer a shock treatment to the spa at the set up stage. The spa must be left to heat and adjust to the initial shock treatment for 24 hours. We will not accept liability for any persons using the spa during this initial 24 hour period.
You will be supplied with ample chemicals for the duration of your hire period, do not use or add any other chemicals to the water other than chemicals supplied by “Happy house events”. Do not add bubble bath, foam bath or washing up liquid of any description. Failing to comply with these instructions may cause severe damage to your skin or body.

The hirer will add the chemicals required to maintain the water in the hot tub and understand the risks involved in not managing the water as per the manufacturer’s instructions.


 We reserve the right to cancel any booking in the event of adverse weather to maintain the safety of users and the general public. We will not allow any equipment to be erected or used if wind speeds are in excess of 24mph. It is the hirers responsibility to ensure the equipment is not used under any circumstances if the wind speed reaches or exceeds 24mph.
All customers who are impacted as a result of a cancelation will be notified via email and telephone. We will also seek to release social media updates on any forecasted weather conditions. In such an event, we will not charge you the remaining balance for your booking and any booking-fees paid can be used for an alternative date.

Do not under circumstances use the spa during an electrical storm (Thunder & Lightning).


having to pay the remaining balance. If you wish to cancel within seven days of the hire date, the full balance of the hire will be payable.
The initial £50 booking fee is non-refundable and will be retained to cover any admin and advertising costs associated in releasing the equipment for hire.


1. Limit the soak time for children under the age of 10 to 5-10 minutes with a cool down period in between each soak. Ensure the temperature of the spa does not exceed 37 degrees Celsius.
2. Do not allow any children in the spa unsupervised at any time. When the Spa is not in use ensure the child locks are engaged with the spa covering. Do not allow any person to use the spa alone.
3. The hirer must ensure no person under the influence of Drugs or Alcohol is permitted to use the spa.
4. Consult with your doctor before using the spa, especially if you suffer from heart disease, diabetes, high or low blood pressure, a condition needing medical treatment, pregnant women, infants, or the elderly.
5. Do not use glass of any description in or around the spa. Plastic glasses are suitable. 6. Do not use the hot tub if you have an infectious disease or skin condition. Please seek medical advice and obtain medical permission before using the spa.
7. Do not enter the spa with clothes on, only wear suitable swimming attire. Ensure you remove debris from the soles of your feet before entering the spa.
8. Do not allow animals in or near the spa.
9. Do not dive or jump into the spa. Do not sit on the sides of the spa. Do not sit on the spa cover. Do not stand, sit, or place anything on the motor housing. Do not run the spa massage whilst the cover is attached to the spa. This can lead to serious injury or damage to the equipment.
10. Do not use the hot tub after strenuous exercise.
11. Do not turn the hot tub off overnight; Only turn the hot tub off to clean the filter once a day as instructed in your care pack.
12. Do not under any circumstances try to move the hot tub once installed.
13. Do not empty the hot tub to clean unless you have gained written permission from “Happy house events” as air locks will form, and it will become unusable.

14. Do not drain down the hot tub at all unless you have written permission from Happy House Events.
15. Do not remove suction fitting cover, this is to prevent risk of injury to body and/or hair entrapment. DO NOT operate your spa if the suction fitting(s) are broken or missing. The suction fittings in the spa are sized to match specific water flow created by the pump. Never exchange a suction fitting(s) with one rated less than the flow rate marked on the original suction fitting(s).
16. Do keep the water level topped up as instructed. Do not allow the water level to drop below the Minimum Line.
17. Ensure you keep the thermal cover on when the spa is not in use and the child safety locks are engaged.
18. No more than 6 adults in the spa at any one time.
19. Limit the time spent when using the spa since long exposures at warm temperatures can cause high body temperature. Symptoms may include dizziness, nausea, fainting, drowsiness, and reduced awareness, resulting in possible drowning. Prolonged immersion in a spa may be hazardous to your health.
20. Spa water temperature should never exceed 104°F (40°C). Temperatures between 100°F (38°C) and 104°F (40°C) are considered safe for healthy adults for up to twenty minutes. For young children, lower water temperatures are recommended.
These rules are in place to ensure the safety of users and must always be adhered to
You will be asked to sign below upon delivery. Please read prior to set up.


Bouncy Castle Hire

You are the known as the Hirer and responsible whilst hiring my Bouncy Castle and Toys please ensure that all possible steps are taken to avoid injury or damage to the said Inflatable and those using said equipment.

Please ensure that the following Safety Instructions and Guides are followed for everyone's benefit, not just for safety but for mutual fun to all parties. We strongly advise that you seek your own liability insurance if you are concerned about the cover my insurance contract allows. Insurance is part of our age but safety and awareness are forerunners.

1. Our equipment has an age limit for under 11years olds, as the stability is compromised by children over their weight and strength. Please ensure no- one over this age uses the equipment, as accidents from size and rowdiness can occur.
2. NO: Food, Drinks or especially Gum to be allowed on or near the
inflatable Bouncy Castle or Ball Pit, which will avoid choking and damage to areas where parents should allow for safety play not messy waste.
3. All Footwear, Glasses, Jewellery, Badges etc MUST be removed before using the community equipment, as well as sufficient supervision, not to become too raucous or climbing on the outside of the inflatable Castle.
4. No face paints, party poppers, streamers, 'silly string' or ink based
products to be used either on or near the Bouncy Castle, Ball Pits or
the community used enjoyments.
5. Most Important; Climbing, Hanging or Sitting on the outside walls is DANGEROUS for All and under no circumstances should this be allowed; Mats are provided for safe landing and should be checked from time to time to insure they are in place.
6. A responsible adult Must supervise the Bouncy Castle and other toys at
all times. Alcohol or any other substance is requested to be limited whilst using or supervising the children’s equipment.
7. Make sure that the Bouncy Castle is not overcrowded, and limit numbers according to the age and size of Children using it. Try to avoid large and small Children from using it at the same time.
8. Contain Horseplay and Please Ensure children are not pushing, colliding, fighting or behaving in a manner likely to injure or cause distress to others. Somersaults are always forbidden unless only one person uses at a time, as these are very dangerous to others on this type of equipment.
9. It is essential to ensure that no one with a history of back or neck problems is allowed on the Bouncy Castle and also any child who is feeling unwell.
10. No pets, toys, sharp instruments, or alien objects are to be allowed on or near the Bouncy Castle; this is for the safety of all users.
11. Please ensure that all children are not attempting somersaults and are clothed appropriately and that nothing can fall out of their pockets.
12. In the event that the blower stops working, please ensure all users get off the inflatable, there is no need to panic, as it will deflate slowly but once all users have vacated please inform me straight away, as we almost always have one member of staff in the locality.


Please note that all persons using this Bouncy Castle, Ball Pit, Roller Coaster, Slides and Toys, do so at their own risk.The person/s or organisation/s hiring this Inflatable equipment will be responsible/liable for any damage or injury occurring from or as a result of misuse or reckless use.These guidelines are for the safety of all people using this equipment as it is the sole responsibility of the hirer to ensure they are fully adhered to at all times.Our Company cannot accept any responsibility for any injury caused to anyone using this equipment, if the rules are not adhered to.
Please read and accept your responsibility on hiring and using this basic safe equipment.
I have read the above agreement and fully understand and accept the conditions as above. I am aware that whilst in my care I am fully responsible for the inflatable and will pay for any loss or damage that may occur, this will include the inflatable being returned in an unacceptable condition.